Privacy Policy

Luxur Cosmed (“we”, “our”, “us”) operates this website in accordance with applicable Indian laws governing data protection and patient confidentiality.

1. Collection of non-personal information

We may collect the following personal and sensitive personal data:

a) Personal Information

• Name

• Phone number

• Email address

• Age and gender

• Address (if required)

b) Sensitive Personal Data (as per Indian law)

• Medical history and treatment details

• Consultation records

• Diagnostic reports (if shared)

• Payment information (processed through secure third-party gateways)

Submission of information is voluntary. By submitting your information, you consent to its collection and use as described in this policy.

2. Purpose of Data Collection

Collected information is used for:

• Appointment scheduling and management

• Medical consultations and treatment planning

• Patient communication and follow-ups

• Billing and payment processing

• Legal, regulatory, and record-keeping requirement.

3. Legal Basis for Processing

Data is processed based on:

• Explicit consent provided by the user

• Medical necessity for treatment

• Legal obligations under Indian healthcare regulations.

4. Data Storage & Retention

• Data is stored securely with restricted access.

• Medical records are retained as mandated by applicable Indian laws.

• Personal data is deleted or anonymized once it is no longer required for legal or medical purposes.

5. Data Security Measure

We implement reasonable security practices including:

• Secure servers

• Access control protocols

• Encrypted payment gateways

• Confidential handling of patient record.

6. Disclosure of Information

We do not sell or rent personal data.

Information may be disclosed only to:

• Authorized medical professionals

• Payment gateway providers

• Legal or regulatory authorities when required by law.

7. ⁠User Rights

Under applicable Indian laws, users have the right to:

• Access their personal data

• Request correction or updating

• Withdraw consent (subject to legal obligations)

Requests may be sent to:

📧 experts@luxurcosmed.com.

⁠8. Grievance Office

As required under Indian law, grievances may be addressed to:

Grievance Officer:

Name: Jerald John Peter

Email: experts@luxurcosmed.com

Response time: Within 30 days.

9. Changes to Privacy Policy

Luxur Cosmed reserves the right to update this policy at any time. Continued use of the website constitutes acceptance of such changes.